Changes in the IT EXIN service industry are requiring professionals to have more than just knowledge of service management principles. They have to know how to do their jobs. EXIN’s new publication “Qualifications for Professional Roles” (pdf) explains the current shift from theoretical certifications to role-based qualifications and the advantages this brings to both companies and professionals.
Moving forward, Symantec will continue to provide customers the confidence they need to securely expand their virtual environments. For example, Symantec’s reputation-based security technology enhances security through community-based reputation, which will greatly increase both the performance and effectiveness of protecting critical systems. With this new technology, the impact of antivirus scanning is reduced by as much as 90 percent by scanning only those files it has identified as risky.
“Virtually all workers with a laptop are becoming roaming workers regardless of where they spend their time between 9 a.m. and 5 p.m.,” said Rowan Trollope. “Employees are more commonly migrating over numerous network environments and geographic locations presenting IT with the challenge of enforcing usage policies, ensuring the protection of laptops and other endpoints and safeguarding employee communications.”
The Ronald McDonald House team will integrate its new technologies to enhance family communications. An HP TouchSmart screen will replace a hallway whiteboard that currently lists scheduled outings, activities and crafts. This enables them to keep up to date on appointments and lab results, day or night.
Craig Mundie, Microsoft chief research and strategy officer; Donald Horner, chairman of the Hawaii State Board of Education; and Richard Burns, Hawaii State librarian, announced the kickoff of the Microsoft IT Academy in a news conference today at the Hawaii State Library.
